Shipping policy

At L’Barkery, we like to keep things simple — you order the good stuff, we pack it with love, and we get it on its way to your front door (or wherever your fur baby has instructed you to send it). 🐾

📦 Where We Ship

We currently ship Australia-wide.

We deliver to residential addresses, business addresses and PO Boxes where supported by our shipping carrier.

At this stage, we do not offer international shipping.

🚚 Processing Your Order

All orders are lovingly packed and dispatched from Australia.

Orders are generally processed and dispatched within 1–3 business days after payment has been received.

During product launches, promotions, sales periods and particularly busy times (because apparently everyone wants to spoil their pets at once 😂), processing may take a little longer.

If there is a significant delay with your order, we’ll do our best to keep you updated.

Please note: Orders placed on weekends or Australian public holidays will begin processing on the next business day.

🐾 Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the shipping service selected at checkout.

As a general guide:

• Metro areas: approximately 2–5 business days
• Regional areas: approximately 3–7 business days
• Remote areas: delivery may take longer

These timeframes are estimates only and are not guaranteed.

Once your parcel has been handed to the shipping carrier, delivery is outside of L’Barkery’s control. Delays can occasionally occur due to weather, carrier disruptions, peak periods, incorrect addresses or other circumstances beyond our control.

💰 Shipping Costs

Flat rate shipping of $9.95 for all order under $100. Free shipping over $100.

Any applicable shipping promotions or free-shipping offers will be clearly displayed on our website or at checkout.

📍 Please Check Your Address!

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and your parcel is returned to us, additional shipping charges may apply to resend your order.

Once an order has been dispatched, we may not be able to change the delivery address.

Translation: double-check that address before you hit that “BUY NOW” button. 👀

🔎 Tracking Your Order

Where tracking is available, you’ll receive tracking information once your order has been dispatched.

You can use this information to follow your parcel’s journey.

Please allow a little time for tracking information to become active after your order has been dispatched.

📦 Missing or Delayed Parcels

If your order appears to be delayed, please check your tracking information first.

If your parcel has not arrived within a reasonable timeframe, please contact us at info@lbarkery.com with your order number and tracking details, and we’ll do our best to help track it down.

Please note that L’Barkery cannot be held responsible for delays caused by the shipping carrier.

🏠 Authority to Leave

If you select or authorise Authority to Leave (ATL) where available, you agree that the carrier may leave your parcel in a safe location at the delivery address.

Once the parcel has been marked as delivered, L’Barkery is not responsible for parcels that are subsequently lost or stolen where Authority to Leave has been authorised.

If you’re worried your parcel might go missing, we recommend choosing a delivery option that requires a signature where available.

📦 Damaged Parcels

We take great care when packing your order, but occasionally parcels can have a rough day in transit.

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product

Please do not dispose of the product or packaging until we have had an opportunity to assess the issue.

We’ll work with you to determine the appropriate solution.

🐶 Multiple Products & Split Shipments

Occasionally, orders containing multiple products may be sent in more than one parcel.

If this happens, you may receive separate tracking information.

Don’t panic — your goodies may simply be taking different routes to your front door. 🐾

🎁 Pre-Orders & Out-of-Stock Products

If your order contains a pre-order or product that is awaiting stock, your order may be held until all items are available unless otherwise stated.

Any specific dispatch dates or estimated timeframes will be communicated on the relevant product page or by email.

🇦🇺 Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Where a product is faulty, damaged, incorrectly supplied or otherwise covered by your consumer rights, we will work with you to provide an appropriate remedy in accordance with Australian law.

💌 Questions About Your Order?

If you have any questions about your order or shipping, we're here to help.

Email: info@lbarkery.com

Please include your order number so we can find your order faster.